02-05-2022

Within our company, the IM&T department is responsible for providing IT services. Every day we work on maintaining, improving and expanding our networks, WiFi, applications, hardware and more. Agreements about the quality of our services have been made with the management of Vion. These agreements are described in a Service Level Agreement (SLA).

An SLA creates clarity for both IM&T and the Vion users. By means of objective and measurable standards included in the agreement, the so-called Key Performance Indicators (KPI's), it can be determined whether IM&T complies with the agreements.

IM&T's SLA can be found on Vionline under IT Services. If you would like to know everything about the agreements made on our accessibility, the support that the Service Desk offers, how we deal with requests for workplaces, how we handle a request to change an existing service or how we act with incidents in the business (outages, interruptions or malfunctions) at different levels, please check this document.